At Runbeck, we don’t just settle for a good customer service experience; we endeavor to partner with each and every customer. We have partnered with state, county and local government officials for more than four decades; printing millions of ballots for Dominion, Sequoia, ES&S, Premier and Hart tabulation systems.
Our business development and project management teams utilize a consultative approach to maintaining ongoing communication. We are always encouraging open and honest feedback from our customers taking the time to listen to your expectations and needs.
Our assembled group of professionals have the expertise to be able to navigate complex projects on behalf of our customers. The Runbeck team brings expertise in the following areas:
Runbeck’s Project Managers tend to their assigned customers, providing proposed project plans for implementation of our services and products. A proposed project plan will be discussed, collaborated and approved by you to ensure complete understanding and satisfaction of our method. Project Plans include delivery dates, installation, acceptance testing, training, election preparation, implementation, and support and maintenance. Ultimately our process enables us to meet your delivery needs for full implementation.
Runbeck utilizes closed caption, real-time cameras, monitoring the entire workflow process paired with a production schedule supplied to customers with random document call-outs. Every single ballot is hand checked, and we employ a strict and measurable review of all production equipment before, during, and after election cycles to ensure the highest quality products.
Runbeck provides multi-layered security protocols to protect against unauthorized use and access to files, facilities, and equipment. The security systems at Runbeck are carefully reviewed, monitored, and controlled.
Runbeck Election Services will ensure that the delivery of your product is in accord with your time-frame. Prior to delivery, we will test the products for your specific application, ensuring quality, reliability and desired results.
Runbeck offers various options for software maintenance of our products to you. You may have the option to have election data backed up and archived for Post and Pre-Election needs. Additionally, you may choose for further options, such as new minor software updates with testing and validation. Annual preventive maintenance is also available which includes cleaning, inspection and replacement of worn components, removal of outdated information, updating of firmware and software, and replacement of worn parts.
Scheduled training is available at your convenience. We utilize comprehensive training programs ensuring understanding and knowledge of our products and services.
With elections come complexity and the need for assurance, we offer 24/7 assistance available to you. We are here to give you the service and support that you need with planning, performing, and finalizing Election Day. At Runbeck we are ready and capable to ensure you have access to essential resources and information with our knowledgeable assistance and equipped team.
Along with our 24/7 technical support, Runbeck will work with you to identify additional election support, up to including an on-site technician should you require it. We offer on-site service during hectic election periods. Our Field Support Techs work with you, either providing assistance or performing maintenance. They are highly trained and ready to service your needs.